Laurel Ford

Holy smokes are these guys crooked. Tried to trade in an expedition on a F150. They wanted to know background on the expedition as far as maintenance and major repairs. It had all its routine maintenance and I told them it had the transmission replaced under Ford factory warranty a year ago at a Ford dealer. They told me any warranty work done to the vehicle drastically reduces trade in value. They quickly looked it up in their computer and said since the transmission was replaced at a Ford dealer under warranty they would have to take $5k off my trade in value! Absolute insanity….I honestly thought they were kidding around and when I laughed the salesman immediately got nasty. Wow! I got up and left at that point and traded it in at Ford in miles city with no trade reduction for warranty work performed. Strongly suggest that Ford looks into the business practices here, I was considering switching brands based on this.

Exceptional service,across the board. Marti making the deal work, for an out of state trade in, without a title in hand. Stewart for his help after the sale. He helped transfer all of my gear, and install roof crossbars, and a roof basket. Tom in service, additionally provided excellent post sale service. The ownership and management have assembled an exceptional team. I would not have any reservations about doing business with Laurel Ford again.

Laurel Ford was EXCELLENT to deal with on the purchase of our new ranch mobile! We special ordered and waited for many months for the production. Rob and Marty, Sales Manager, and Salesman kept us up to date on our order and suggested a change that fast tracked the custom build. (Shifted to soft top.). When it finally arrived we received a morning facetime call with a preview of our new Bronco from Marty. When we arrived everything was EXACTLY as had been agreed to with zero funny business. They did what they said they would do at the price that we agreed. In todays car buying market, that is really appreciated. Probably the easiest transaction I have had in a long time. Marty spent a lot of time showing us how everything works, and the Vehicle Prep by the service department was top notch. Didn't find any issues and drove it 300 miles on the day of pickup down to the ranch. We will certainly purchase here again.

I have nothing but great things to say about Laurel Ford as the phone operator, Service manager, Service writer and the Diesel Tech mechanic all bent over backwards for me after I broke down while traveling on vacation. I was unable to speak with two other dealers in the area because I kept being sent to voice mail in their service departments even when I told the operator I was remotely broken down and had to travel 2 miles just to get connectivity and needed to speak to someone in service and could not leave a message. Laurel Ford operator quickly put me in touch with their service manager and he stated he would work to get me in as soon as possible when the only other dealer wanted me to wait 3 weeks. After being towed out of the back woods of Wyoming and arriving late at 5:30PM the service manager met me on the street where my truck with a camper on top was unloaded on the street. The diesel tech also came to the street and began diagnosing the no-start situation of my 2001 F350 Diesel. The service department closed at 6PM but people stayed late to start resolving the problem. I was told they would work on the truck first thing in the morning. When I arrived the next day at 10:30 AM I was told the truck was repaired as the Diesel Tech came in early at 5:30AM to replace the glow plugs on my truck. After an additional hour of charging the batteries I was off and back on vacation after less than 24 hours at the shop. Laurel Ford is the absolute best. While I plan to move to the area in the future, I will travel long distances to have Laurel Ford do maintenance on my vehicles in the future. Never had customer service like this. These folks are the greatest! Thank you, William

We've been costumers of their service department for over 20 years and simply cannot say enough good things about this team. Wonderful, relaxing place to wait, very knowledgeable techs, honesty, and reasonable prices. Probably not the cheapest by the hour (although maybe) but they are quick and I believe the bottom line is cheaper than most other places. I always leave with confidence in what they've done. They actually care about the customers and it is a great place to do business!!!